HOW CAN WE HELP?

FREQUENTLY ASKED QUESTIONS

Everything you need to know about your Midori bikinis, orders, shipping, returns, and more.

Product + Care

Do your tops have padding?

Select styles come with removable padding. Check the product description or reach out to us if you need help choosing a padded option.

Are Midori bikinis sustainable?

Yes. Midori bikinis are made with OEKO-TEX® certified, eco-conscious materials, with a focus on ethical production and environmental responsibility.

How do I care for my bikini?

Rinse it in cold water after wear and hand wash with mild soap. Lay flat to dry away from direct sunlight to help preserve its shape and color.

Fit + Sizing

How do I know what size to purchase?

View our size guide or message us with your measurements. We’re happy to help you find your perfect fit.

I’m between sizes. What should I do?

Text or email us with your measurements and the size you normally wear in other brands. We’ll help match you with your best Midori fit.

Orders

Can I update or cancel my order?

Text us at (760) 421-9995 right away. If your order has not shipped, we’ll do our best to help.

I forgot to use my discount code. Can you add it?

If your order has not shipped, message us with your discount code and order number and we’ll do our best to help.

How do I redeem my gift card?

Enter your gift card code in the “Gift card or discount code” field at checkout. The available balance will be applied to your order total.

Shipping

How long does shipping take?

Most U.S. orders arrive within 2–5 business days. You’ll receive tracking information as soon as your order ships.

Do you offer express shipping?

Yes. Available express shipping options and estimated delivery dates will appear at checkout.

Do you ship internationally?

Yes, we ship worldwide. Delivery times vary by destination, and any applicable duties and taxes are the customer’s responsibility.

Where do orders ship from?

All Midori orders ship from Southern California.

Returns + Exchanges

What is your return policy?

We offer free 30-day U.S. returns and exchanges. Items must be unworn and unwashed, with all tags and the hygienic liner attached.

How do I start a return or exchange?

Visit our Return Portal to begin. The process is quick and easy.

Can I return final-sale items?

Items marked Final Sale are not eligible for return or exchange.

Contact + Collaborations

Can I text instead of emailing?

Absolutely. Text us at (760) 421-9995 and we’ll reply during business hours.

Do you work with influencers or ambassadors?

Yes. There is no follower minimum, just a genuine love for bikinis. Apply through our Ambassador Program.

STILL HAVE A QUESTION?

We’re always happy to help you find the answer.