HOW CAN WE HELP?
FREQUENTLY ASKED QUESTIONS
Everything you need to know about your Midori bikinis, orders, shipping, returns, and more.
Product + Care
Do your tops have padding?
Yes. Every Midori bikini top includes removable padding, so you can wear it with or without the inserts.
Are Midori bikinis sustainable?
Midori swimwear uses OEKO-TEX® certified fabric, three-layer construction, and small-batch production for a substantial feel made for repeat wear.
How do I care for my bikini?
Rinse it in cold water after wear and hand wash with mild soap. Lay flat to dry away from direct sunlight to help preserve its shape and color.
Fit + Sizing
How do I know what size to purchase?
View our size guide or message us with your measurements. We’re happy to help you find your perfect fit.
I’m between sizes. What should I do?
Text or email us with your measurements and the size you normally wear in other brands. We’ll help match you with your best Midori fit.
Orders
Can I update or cancel my order?
Text us at (760) 421-9995 right away. If your order has not shipped, we’ll do our best to help.
I forgot to use my discount code. Can you add it?
If your order has not shipped, message us with your discount code and order number and we’ll do our best to help.
How do I redeem my gift card?
Enter your gift card code in the “Gift card or discount code” field at checkout. The available balance will be applied to your order total.
Shipping
How long does shipping take?
Most U.S. orders arrive within 2–5 business days. You’ll receive tracking information as soon as your order ships.
Do you offer express shipping?
Yes. Available express shipping options and estimated delivery dates will appear at checkout.
Do you ship internationally?
No. Midori currently ships within the United States only.
Where do orders ship from?
All Midori orders ship from Southern California.
Returns + Exchanges
What is your return policy?
We offer free 30-day U.S. returns and exchanges. Items must be unworn and unwashed, with all tags and the hygienic liner attached.
How do I start a return or exchange?
Visit our Return Portal to begin. The process is quick and easy.
Can I return final-sale items?
Items marked Final Sale are not eligible for return or exchange.
Contact + Collaborations
Can I text instead of emailing?
Absolutely. Text us at (760) 421-9995 and we’ll reply during business hours.
Do you work with influencers or ambassadors?
Yes. There is no follower minimum, just a genuine love for bikinis. Applications reopen in January. Contact us with any questions.
